Telemarketing Manager Resumes

To land a telemarketing job position, hard work and determination are the keys. There are plenty of opportunities to get yourself into this post but it won’t be handed to you easily. His primary objective is to manage and supervise his call center and telemarketers effectively. He is responsible for communicating goals regarding what the business expects and demands. He has helped his team reach the common objectives and goals of the company related to the telemarketing activities and operations.

They ought to be semi coach, semi psychologists, and leaders in order to effectively perform their duties and outperform the rivals in the market. Telemarketing is a tough business and industry is full of competitors, therefore the workers must be motivated by the telemarketing manager to achieve their goals with determination and hard work.

The technical side of the telemarketing manager’s job is to review the sales reports. Most of the telemarketing managers coach their employees through conducting training and coaching classes. He teaches about the phone etiquettes, customer handling techniques as well as the speaking style so that the can perform well as give pleasing results.


Professional Summary

Telemarketing manager with 8 years’ experience in telemarketing operations and management. Managed operations related to telemarketing. Took in responsibility for ensuring that all state and federal rules are followed by the calling campaigns. With the help of experience, effectively prepared and modified listings of customers. From preparing shift summaries to creating production reports, focusing skills came into play. Proficient in the maintenance and operation of telephone systems as well as specialized in efficient staff management.

Job objectives

The key roles in the job are:

  • Responsible for making sure that sales targets are met.
  • Managing development, sales training, and performance.
  • For guaranteed success and growth developing sales strategies.
  • Responsible for developing and maintaining customer relationships.
  • Responsible for handling customer inquiries and complaints

Work experience


My chief roles in the job were:

  • Responsible for developing telemarketing objectives and work strategies.
  • Recruited and trained the staff including the additional staff for larger tasks and projects.
  • Analyzed productivity and staff performance.
  • Reviewing and updating customer contacts list.
  • Responsible for resolving customer service issues.


My key roles in the job were:

  • Scheduling client presentations for procuring new call center projects.
  • Updating the call center database.
  • Responding to the customer inquiries.
  • Creating scripts based on client specifications.
  • Responsible for setting weekly project goals.
  • Responsible for evaluating staff performance.


  • Experience and a strong background in telesales.
  • Experience and skills for managing a team.
  • Great verbal and written communication skills.
  • Ability to work under pressure.
  • Ability to handle multiple tasks.
  • Detail orientation.
  • Having a keen interest in the work that is happening around.

Key skills and qualifications

  • Excellent ability to market the telecommunication services and products.
  • Great understanding of automatic dialing applications and equipment.
  • Good sales and marketing background.
  • Practical experience in sales and marketing.
  • Proficiency in use of MS software, such as MS office.
  • Good communication abilities.

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